We are currently moving warehouses, so delays to accessory orders (Osmo, & Sikabond) are highly likely.
Sample and Wood Flooring orders are as normal.
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if I select free delivery / economy when will my order arrive?
Our Free Delivery / Economy methods will arrive within 2-6 working days of purchase (3pm cut off time).
Please note: If you only see the Free Delivery / Economy options, this means we are unable to offer Express options at this time for your order.
What is your next day delivery cut-off time?
Our Next Day delivery cut off time is 3pm. One of our Next Day Delivery options must be selected.
Why is there no express or next day delivery options?
Our delivery options are automatically calculated when you add your items to your basket. If you only see the Free Delivery / Economy options, this means we are unable to offer Express options at this time for your order.
Why is there such a long lead time?
Many of our floors are made to order. While we try to deliver them to you as close as possible to your selected date, we have to allow for manufacturing time. Please note: We will send you a confirmation email once we can confirm a delivery date. Please do not book tradesmen/fitters until you have received this email.
can i get my other products delivered before my flooring?
Yes. If you have a mixed basket and would like to receive your other items before your flooring please contact us to arrange your separate deliveries. Alternatively, you may place two seperate orders.
WHAT’S AN ADD-ON ITEM?
Add-on items are products that we can only offer with orders of Wood Flooring. In some circumstances, we can supply these separate to flooring orders, but there may be additional charges. Please don’t hesitate to contact us if you have any other questions.
WHY DOES PAYPAL CHECKOUT DISAPPEAR?
We only offer Paypal checkout on orders under £200. This is due to Paypal’s fees. Orders over £200 can still checkout securely via our Sagepay Payment gateway.
if I select free delivery / economy when will my order arrive?
Our Free Delivery / Economy methods will arrive within 2-6 working days of purchase.
Please note: If you only see Free Delivery / Economy this means we are unable to offer Express options at this time for your order.
When will my flooring arrive?
After your flooring order is placed one of the Oakwoods team will contact you to arrange a delivery date most convenient for you. Many of our popular floors are in stock and available for immediate dispatch with delivery in 48 hours and sometimes even next business day.
How much do you charge for shipping?
Many accessory orders are eligible for free delivery. Others are charged at a minimal cost often around £5. All Flooring orders are charged at a subsidised rate of around £30 to £45 inc VAT to most addresses in the UK but please contact us for a specific quote.
If I order in the evening or at the weekend when will my purchases be dispatched?
Accessory orders will be dispatched the next working day but we do pick and pack in our own warehouse up to 3pm for next day delivery orders. We will contact you to arrange delivery of flooring when most convenient for you.
How can I track my order?
After your order is processed you will receive an email from the courier with your tracking information. If the email does not arrive or your having trouble tracking your order, send an email and we will track the order for you – email@example.com
My order has not arrived when expected, what should i do?
If your estimated delivery time has passed please send an email quoting your order number to: firstname.lastname@example.org Please ensure that the estimated delivery time has passed. We cannot chase the courier for deliveries before the time has expired.
I have received an incorrect item, what should i do?
Please send an email to email@example.com we will re-send your item and arrange collection of the incorrect product.
What happens if my item(s) are damaged or defective?
If an item has arrived damaged please sign for the goods “as damaged” and let us know with 24 hours. Please take photographs of the damage and send them to firstname.lastname@example.org
if your item is defective please send us an email and we will liaise with the manufacturer on your behalf.
How do i know how many packs of flooring i need
For your convenience, every wood flooring product has a calculator. We recommend 10% extra to allow for wastage. If you would like to learn how to measure your room please see this advice article.
How long will it take for my wood flooring to arrive?
Some of our listed products can be delivered within 2-3 days. With our tailor made and creative flooring program, these custom made products will have longer lead times. Sometimes as little as two weeks but can be a month or more. Please speak to your flooring consultant about the estimated manufacture time.
am i able to change my order after it has been placed?
So long as your order has not been dispatched amendments can be made. Please send an email to email@example.com. Please note that for custom made to order products that once ordered these cannot be cancelled or altered.
How do i apply a discount code
During the checkout process on the “Checkout Details” page you will be given the opportunity to enter a discount code.
What payment methods do you accept?
We accept the following payment methods:
- Visa Debit
- Bank Transfer
What is a WooD Flooring consultation?
If you are looking to purchase wood flooring but require advice, guidance or bespoke flooring, request a consultation using the form at the bottom of this page. A wood flooring expert will then be in touch to help get the perfect flooring for you. Their job is not to sell to you but is to help you find the right floor for your home or client’s project.
Do you offer a wood flooring fitting service
We do not offer fitting directly however, we have a large lis of reputable flooring professionals from all around the country that we can put you in contact with. If you would like contact information for your closest professional please put a note on your order and will pass on the details.
Do you sell to the public or just trade?
We sell to sell to both public and trade. This includes flooring professionals, carpenters, builders & developers, interior designers and architects. Please note that all prices are displayed inclusive of VAT.
* Conditions & exclusions apply