Premium Product & Service
At Oakwoods we are passionate about wood floors and provide only the highest quality product together with a professional and personal service. Too often internet sellers are branded as “box shifters” paying little or no attention to a customer’s needs, but our goal is to always to exceed expectations and provide the greatest service in the industry.
This passion is central to everything that we do and forms the basis of our core values. We don’t just talk about great service, we live by it. Our team is available 9am-9pm every day. We believe operating in hours where our customers are likely to be browsing is essential in creating the exceptional and unique service we aim to provide. We answer all enquiries in a matter of minutes, making the decisions our customers need to make as easy as possible.
To further this effortless process, we are continuously investing in new communication methods and content to better serve our customer base as quickly and as efficiently as possible. We offer Live Chat and SMS for quick responses to queries and have email and advice articles for more complex topics. We also offer a call back service for those who prefer to discuss their requirements over the phone.
Truly a modern online business, we have removed any traditional sales methods that do not directly benefit our customers. Oakwoods has no call centres chasing for sales, no cold calls and no pushy sales staff focussed only on their commission.
Expert Knowledge & Experience
Our professional flooring consultants are industry trained with hands-on experience with the flooring, underlays, adhesives, oils and other wood flooring accessories. The result is the advice you receive is second to none.
We understand the importance of the advice we give and how bad guidance can cost the end user. We are therefore in regular contact with all of our suppliers to ensure any advice we give they not only agree with, but also to ensure any question of future guarantee invalidation is indisputable.
Product Sourcing Service
The Oakwoods website shows our most popular flooring collections, but we have many more wooden floors available for immediate dispatch. Thanks to extensive industry contacts, we can source your perfect wood floor through our product sourcing service.
One stop flooring store
You can purchase everything you need for your project including matching door trims, architrave and skirting board. Some oak wood floors are suited to white skirting and architrave and these can be supplied in white MDF or white primed hardwood. With partnerships with multiple suppliers Oakwoods have carefully selected best of breed accessory products so that we provide only the very best underlays, adhesive, floor finishes and floor care products to go with your precious wood floor.
Family Business / Flooring Heritage
Oakwoods Flooring is a family owned business with a long heritage in the timber industry with the earliest ancestor dating back to Robert Dolling who appears as a Timber Merchant in the 1882 Timber Trades Directory.
The firm, R Dolling & Sons of Russell Sq, London WC1 “carried out a high class business particularly in quality hardwoods” and were engaged in the “supply of timber requirements and floorings” to the largest hotels, shops & institutions and prestigious residences of central London and the West End.
The business was founded on the principals of personal service with their “immediate and most careful attention to all enquiries no matter how large, small or complex the enquiry”. A “Representative would call at any time to discuss the requirements”
Here at Oakwoods Outlet we strive to provide this same level of service to all of our customers. and to provide high quality wood flooring brands at a discounted rate to both trade and retail customers alike.